6 September 2021
Are you sometimes not happy with the clean from your cleaner? Feel the clean isn’t very good? End up disappointed with your cleaning service? BUT you don’t know how to deal with telling your cleaner you aren’t happy? Then see our 10 top tips for improving your cleaning service from our expert experience running a cleaning business for over a decade. 1. Your Expectations - the length of clean: As though as it is sometime is good to look inward before looking outward when you aren’t happy with your clean from your cleaner. If you are asking for too much to be realistically achieved in the time, then you will always be disappointed and your cleaner will no doubt be disheartened too. As a rule of thumb from our experience to clean a 3 bed, 1 bathroom + 1 toilet well takes 2 hours. After kitchens, bathrooms take the most time! Expect at least 20 minutes per additional bathroom. 2. Your expectations - depth of clean: There is a different in service offerings from cleaners from a standard to a deep clean and we see a lot off issues with customer satisfaction as people’s expectations of a clean can vary along this spectrum. To illustrate this point, a standard weekly clean of a standard size kitchen should take 30-40 minutes. A deep clean of a kitchen we estimate 2-3 hours, including everything from internal windows, oven, inside the fridge, every cupboard front and kick board. To ensure you are on the same page always ask what’s included in the clean, good cleaners should have a list which shows you the differentiations between service. 3. Products & Equipment: A good cleaning job can not be done with bad tools! In all honestly although we all have our favourites cleaning products such as kitchen cleaner are all much the same but equipment makes a real difference - especially cloths! Have at least 4 good quality microfibre cloths for each clean and ensure to wash them every clean. This sounds obvious I’m sure but dirty cloths will massively impact the quality of what your cleaner is able to achieve. Also, have 2-3 good quality glass microfibre cloths, we’ve linked our favourites below. The same goes for mops, get microfibre ones and microfibre dusters instead of feather dusters that just move dust around. 4. Leave a list of priorities: One thing we have learned is that all our customers have different priorities and expectations. Be as concise as you can with what is important to you. If making sure the chrome is shiny in your home then say it! If streaky floors get to you say it. Also, we find it useful to have a report book at each home where our customers write what they want each clean and the cleaner responds with what she’s achieved. 5.Remove clutter: We all have clutter! But you would be surprised how this can impact the effectiveness of your cleaner. It takes a lot of time to move items and dust them and if your cleaner is spending their time tidying they are not spending it cleaning! 6, Giving feedback: This is hard but done correctly can be the most effective way to see an improvement from your cleaner. A good rule of thumb is first of all give credit for ‘what is going well’ which you can then follow up with a bit if would be ‘even better if’. Always be polite and then if the service doesn’t improve following feedback you can reference this conversation. If this would make you really uncomfortable it may be worth choosing a cleaning service from a company where you liaise directly with the company manager as it is there job to manage your cleaners performance and not you. We hope this helps you get the most out of your cleaner and cleaning service!